Privacy policy

Collection of Personal Data

We collect the following categories of personal information, depending on your interaction with our Services :

• Contact information : first name, last name, addresses (billing/shipping), email, phone number
• Transaction data: order history, returns, shopping carts, preferences
• Connections & device : IP address, browser, operating system, browsing data
• Customer profile : account username, password, communication preferences
• Supports & interactions : communications with our customer service, reviews left
• Payment data : processed securely via external providers — not stored by us

Sources of Collection

• Directly from you when creating an account, placing an order, or communicating with us
• Automatically, via our website and cookies, Google Analytics, or other technologies
• From our service providers (Shopify, carriers, payment solutions) who process them on our behalf
• From public marketing partners or other affiliated platforms

Purposes of Processing

Your data is used to :

• Manage your orders, shipments, returns, and payments
• Personalize your experience on the website (recommendations, tailored content)
• Communicate with you about your account or our offers, subject to your consent
• Fight against fraud, secure transactions, and authenticate access
• Comply with legal obligations, court rulings, or requests from competent authorities

Technical Partner : Shopify

Our Services are hosted by Shopify. Shopify may collect and process your data for its own purposes. You can consult their privacy policy at : privacy.shopify.com/fr. You can also exercise your rights through their dedicated portal.

Disclosure to Third Parties

We may share your data with :

• Service providers : hosting, logistics, payment, customer service
• Marketing partners : pour to personalize your communications (with your consent)
• Acquirers : in the event of a merger, acquisition, or similar transactio
• Legal authorities : as part of regulatory or judicial obligations

International Data Transfers

Your data may be transferred outside the European Economic Area (EEA). In this case, we ensure an adequate level of protection via the Standard Contractual Clauses of the European Commission or an equivalent framework.

Data Retention

• Order data : retained for 6 years (legal and tax obligations)
• Inactive account data : retained for 3 years
• Marketing data : retained until you unsubscribe

Security

We implement technical and organizational measures to protect your data: restricted access, secure SSL protocols, regular updates. However, no method of transmission over the Internet is completely infallible.

Your Rights (GDPR)

Depending on your place of residence, you may exercise the following rights :

• Withdrawal of consent at any time (without affecting the lawfulness of processing based on consent before its withdrawal)
• Easy unsubscription via the links included in our emails
• You may lodge a complaint with the CNIL if you believe that a right is not being respected : www.cnil.fr

Please address your requests to contact@emilyjewelry.fr. We may ask you to provide proof of identity before processing your request.

Protection of Minors' Data

Our Services are intended exclusively for adults. We do not knowingly collect any data from children. If necessary, a parent can request the deletion of data transmitted by a minor by writing to contact@emilyjewelry.fr.

External Links

Our website may contain links to third-party websites. By clicking on them, you leave our Services. We are not responsible for their content or privacy practices. Please review their specific policies.

Changes to This Policy

We may adapt this policy at any time. Any changes will be published here with a new update date. We invite you to check it regularly.